Terms & Conditions

Ordering

Orders can be placed through our Shop Green page at any time.  Orders are normally processed & shipped same day Monday – Friday, when received before 2pm CST.   Any orders received after 2pm, will be processed the next business day.  Please remember all orders are based on availability and you will receive an order confirmation via email within 24 – 48 hours after submitting your order.  You can always call us at 615.852.6326 with any questions or email ashley@ihospitalitytn.com

 Shipping

Orders are shipped direct to customers via UPS Ground or Preferred LTL carrier, depending on quantity.  We can ship to all US States except (Alaska,Hawaii, Puerto Rico).  Normal shipping times range from 2-5 business days depending on location, availability & weather.   You do have the option to choose expedited shipping at time of checkout. 

*Please remember all suppliers reuse boxes whenever possible

Sales Tax

Sales Tax is only applied to orders shipped to any location within the State of Tennessee.  However, you are expected to comply with your own state’s tax laws concerning internet purchases.  Purchases shipped to any location in the State of Tennessee will automatically have a 9.25% sales tax added at the time of order.  You may email or fax in your tax exempt/resale certificate to have tax removed if in the State of Tennessee

Returns

You can return items within 14 days of receipt.  You will be responsible for shipping non-damaged items back to supplier.  If you receive a damaged item, you must file a Damaged Claim with iHospitality within 14 days from receipt of purchase.  iHospitality will not exchange on damages that occur in transit or order discrepancies not reported within 14 business days of receipt.  Customer assumes responsibility for completeness of order at time of receipt.  Refusing any package at time of delivery will incur additional return shipping fees.  All transit damage claims must be filed with the shipping company.  ****Please note all Biomitra Palm Leaf Dinnerware sales are FINAL****

Privacy

Your privacy is very important to us. We do not distribute your personal information to third parties for any purpose. We appreciate your business and are committed to protect your personal information as we would our own. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect:

This notice applies to all information collected or submitted on the iHOSPITALITY website. On some pages, you can become a Sustain Network member, make requests, and register to receive materials. The types of personal information collected at these pages are:

Name
Address
Email address
Phone number
Credit/Debit Card Information

On some pages, you can submit information about other people. For example, if you recommend a company for our green hospitality directory, you will need to submit the recipient’s contact information and email address. In this circumstance, the types of personal information collected are:

Name
Address
Phone Number
Email Address

The Way We Use Information:

We use the information you provide as a resource for our website.  We do not share this information with outside parties except to the extent necessary to complete Sustain Network membership.

We use the information you provide about someone else to contact them for addition to our online green hospitality directory.  We do not share this information with outside parties except to the extent necessary to complete Sustain Network membership.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive our newsletter as well as updates on services, resources & featured members. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

We do use cookies to store information, such as your personal preferences when you visit our site. This could include saving your vendor searches for future visits or remembering your login status.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment To Children’s Privacy:

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

How You Can Access Or Correct Your Information

You can access all your personally identifiable information that we collect online and maintain by visiting the My Account section of our website. You may log in to your account and view or modify your saved information. We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How To Contact Us

Should you have other questions or concerns about these privacy policies, please call us at 615.852.6326 or send us an email at info@ihospitalitytn.com.